Request Window
Refund requests can be submitted within 14 calendar days from delivery date unless local consumer law provides a longer period.
Eligibility
Items must be returned in original condition with complete packaging unless otherwise required by applicable law.
How to Request
Send a refund request to askuse@shomxelljlox.world with order details, full name, and reason for return.
Processing
Approved refunds are processed using the original payment method within 14 business days after confirmation.
Non-Refundable Cases
Refunds may be denied where product condition is materially changed beyond reasonable inspection, unless consumer law states otherwise.